Return & Refund Policy

Return Policy

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 Wild Star Hearts have a returns policy that is designed to be easy, effortless and understanding. We are sure that you will be happy with all of our items but if for any reason you are not follow these four easy steps:

 - Email us at wildstarhearts@gmail.com stating your order number and the amount of items you wish to return.

 - Receive a reply within 24 hours Mon-Fri with a unique returns reference number enclosed.

 - Attach that number to the outside of the package and return your item within 30 days to one of the addresses below. 

 - Receive a full refund

UK Returns Wild Star Hearts Returns Department   41b High Street Kessingland Lowestoft NR33 7QQ

US Returns Ian Kent Wild Star Hearts Returns Department 4283 Express Lane Suite 604-558 Sarasota FL 34249-2602

 

 

For customers elsewhere, we will provide you with an address alongside your returns reference number when we reply to your email.

All items must be sent back in their original packaging, with tags attached and no visible signs of use. You may of course try all of our items on, so long as you leave tags in.

Refund Policy

All items are inspected upon their return and a refund will be applied within 24 hours of receipt of the item providing that the item is in a resaleable condition. Should their be any issues with your refund and/or return, we will contact you via email or phone.

Late or missing refunds (if applicable)

All refunds are applied to the payment method used for the purchase. If you have not received a refund, contact them first and, if you still do not have a refund, please contact us at wildstarhearts@gmail.com

Exchanges (if applicable)
We do not offer exchanges, if you wish to exchange your item for something else, please submit a return and re-purchase the new item.  

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