Returns
To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
Before returning goods you will need to email or phone us so that we can supply you with a Returns Reference Number. Any items returned without this number will not be processed immediately, and will cause a delay in refunds by up to a week as we locate your order.
All notification of returns need to be made to us within 14 days of goods receipt. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. From issue of our Returns Authorisation Number you have 30 days to return the item to us.
For the convenience of our customer we provide a number of sites where items can be returned.
Customers in the US Customers in Europe
Ian Kent (Wild Star Hearts) Ian Kent (Wild Star Hearts)
4283 Express Lane, MB Muller
Suite 604 / 558 Wernher - von - Braun - Strasse 5-7
Sarasota, Florida Eppelheim
Zip 34249 Zip 69214
USA Germany
Customers in the UK Customers in France & Belgium
Wild Star Hearts Returns Dept c/o M Kent Ian
14 Ruxton Close 350, Chemin Du Pre Neuf
Swanley Suite CDV647100
Kent ZIP 38350
BR8 7DA
Customers in Australia or New Zealand
Suite 10795, Level 1
Johnsonville Road
Johnsonville, Wellington
6037
New Zealand
If you are based in the UK and purchase over £100 (excluding shipping) worth in goods contact us via email and we will send you a pre-paid returns label that will allow you to return goods that do not fit or are not as expected.
Some types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, Additional non-returnable items:
- Earings
- Underwear or hosiery for health and hygeine reasons
- Headbands
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns or part returns of orders that have been placed using the ClearPay option will be subject to a 6% administration fee deducted from final refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wildstarhearts.net.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded only exchanged.
Exchanges
We only replace items if they are the wrong size, defective or damaged. If you need to exchange it for the same item, send us an email at info@wildstarhearts.net and send your item to: Wild Star Hearts UK Ltd, Ruxton House, 14 Ruxton Close, Swanley, Kent, BR8 7DA.
Shipping
To return your product, you should mail your product to the most suitbale address listed abpve depending on where you live.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
